Customer Development refers to a process that was created by Steve Blank to describe an approach to finding customers for a startup. It is meant to complement a Product Development process by taking an incremental, learning driven approach to discovering who the customers for a product will be. It works well with Eric Ries' Lean Startup concept, where Product Development is focused on reaching the concept of a Minimum Viable Product. The four phases of Customer Development are: Customer Discovery Customer Validation Customer Creation Company Building |